There are going to be times when your customer has an outdated or an incorrect email address in Etsy so they won’t receive the access link to their template. There is a way to send them their access link though. There is also a way for them to access their account without having to do anything manual on your part.
How they can still get access to their account if they don't have access to their email
If your customer does not have access to their email, they can still get access to their new Templett account after making a purchase.
They can navigate to http://templett.com/login.
At the login screen, they can enter their email (the one attached to the order).
After clicking continue, we'll be able to see that they haven't accessed their account yet. We'll show a message with an option labeled "Don't have access to this email?"
When they click that option, we'll show them another screen where they can enter their Etsy order number to confirm their account. If the Etsy order number matches the email entered, we'll give them access to their account and they can update their email address at that time.
It would be a great idea to explain this process to your customer in the instructions you provide them after purchase or you may get more customer service requests from users who do not have access to their email.
If you need to send your customers their access link
You cannot update customer info like email addresses in Templett but you can copy their access link and send it to them then they can update their email address when first accessing their template.
How to send your customers their Templett access link
Navigate to the User Details page for the customer in the Templett admin area.
Click the Logs icon to see the user logs.
Copy the access link in the logs and paste it in a conversation with the customer on Etsy. Right clicking on the link usually gives you the option to copy the link address. If not, click the link and copy the full link in the address bar. You can then paste the access link in a message to your customer in Etsy.
When your customer accesses their template for the first time, they will have the option to update their email address.