When a template is deleted, it is removed from the customer's account, however, it’s not permanently deleted. We’ve noticed that in rare cases, customers have accidentally deleted their templates.
While we don’t give the users the option to restore deleted templates, as a seller, you do have that ability. On the user details page in the back end, in the templates table, you'll notice any deleted templates are highlighted in red.
Restoring a deleted template
Simply click the "actions" button for the deleted template on the right hand side and choose "restore." Be sure your customer refreshes the templates pane to see the template back in their account.