An invoice becomes past due when the automatic payment for that invoice fails. It’s extremely important to take care of past due invoices as soon as possible to avoid an account suspension.
How to handle a past due invoice
As soon as an automatic payment fails on one of your statements, you’ll receive an email letting you know and you’ll see an alert in your dashboard.
The first step in taking care of a past due invoice is to take a look at the credit/debit card on file and make sure there are enough funds in the account to pay the statement. This is the number one reason an automatic payment fails.
Once you have confirmed that there are enough funds in your account to pay the invoice, and you have insured that the credit/debit card details are accurate, you can try to reprocess the payment.
Navigate to the unpaid statement, and click pay now. You’ll know right away if the payment is successful or not.