In order to help you get access to your purchased templates we'll break this article into a few different sections so you can quickly narrow the solution down to one that applies to you.
If you are a new customer and do not currently have a Templett account, the first thing you'll want to do is check your email for an email from Templett with an access link.
Did you find the email? If so, click the link to gain access.
Be sure you are checking the email address that is attached to the order. You might want to check that the email address is correct.
If the email address is not correct and you do not have access to that email anymore follow the link below.
What if you don't have access to that email address?
Signed up to Etsy with your Apple ID?
If you signed up to Etsy with your Apple ID and chose the option to make your email private, the access email will not get to you, unfortunately. Since Etsy does not have your real email address on file, the only email they can send us is the Apple private relay email that Apple has created for you. Unfortunately, if anyone (including us) tries to send an email to that address, it will be blocked. So when we send the access email, it's blocked and never reaches you.
You can still gain access to your account though. Please go into your Etsy account, copy that email address and follow the directions in the article below.
Please note, although most emails are sent within just a couple minutes, it can take up to 10 minutes to receive the access email after purchase.
If you are an existing customer and you just placed an order from a Templett seller, you do not need an access link. You can simply log into your Templett account and you'll see your new templates in the Templates pane.
Please note, it can take up to 10 minutes for the order to be created in Templett and to have the templates added to your account.
If more than 10 minutes have past since you placed the order and you still cannot see your new templates in your account, please contact the seller you purchased from.